The problem
Shopping across borders involves more than checkout: customers need a UK delivery address, a way to manage arriving parcels and clear steps for onward shipping.
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Case studyTechnology and digital
Totenga
A digital route from UK shopping to parcel forwarding in Zimbabwe.
Domain
totenga.com
Audience
People shopping from UK stores and sending parcels to Zimbabwe.
Sagacity built
Public website, UK shopping pathways, parcel management and shipment tracking.
Case study
What the build needed to solve
A useful pattern for service businesses that need to connect a clear public website with practical customer workflows.
The approach
The experience connects customer onboarding, a UK address, store discovery, parcel consolidation, a shipping calculator and tracking, with a public website that explains the journey.
The outcome
Totenga has a public website and app pathways that take customers from exploring UK stores to managing parcels and following their shipment to Zimbabwe.
What was built
Practical features, not vague promises
UK delivery address and customer reference
UK store discovery
Parcel consolidation and shipment management
Freight estimates
Shipment tracking
Proof points
Why this strengthens the Build offer
The public site explains the UK-to-Zimbabwe journey
A shipping calculator provides a starting point before an enquiry
Shopping, parcels and tracking have clear app pathways
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